Steps toward a cognitive engineering: Design rules based on analyses of human error

@inproceedings{Norman1982StepsTA,
  title={Steps toward a cognitive engineering: Design rules based on analyses of human error},
  author={Donald A. Norman},
  booktitle={CHI '82},
  year={1982}
}
This paper uses the analysis of human error to provide a tool for the development of principles of system design, both to minimize the occurrence of error and to minimize its effects. Eventually, it should be possible to establish a systematic set of guidelines, with explicit, quantitative cost-benefit tradeoffs that can lead toward a design discipline—a “Cognitive Engineering.” This short note starts the process. 

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