Statistical methods for automated generation of service engagement staffing plans

@article{Hu2007StatisticalMF,
  title={Statistical methods for automated generation of service engagement staffing plans},
  author={Jianying Hu and Bonnie K. Ray and Moninder Singh},
  journal={IBM Journal of Research and Development},
  year={2007},
  volume={51},
  pages={281-294}
}
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