Standardization of Work: Co-constructed Practice

@article{Ellingsen2007StandardizationOW,
  title={Standardization of Work: Co-constructed Practice},
  author={Gunnar Ellingsen and Eric Monteiro and Glenn Munkvold},
  journal={Inf. Soc.},
  year={2007},
  volume={23},
  pages={309-326}
}
There is strong pressure to achieve greater uniformity, standardisation and application of best practices in the service professions, a sector which is growing in presence and importance. At the same time, there is a conflicting demand for the delivery of high-quality (or highly priced or 'knowledge intensive') specialised or localised services. Our paper analyses information systems’ embedded efforts of standardising service work through an in-depth interpretative study of an ongoing… CONTINUE READING
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