Stakeholder Relationship Management

  title={Stakeholder Relationship Management},
  author={Lynda Bourne},
  • Lynda Bourne
  • Published 2009
Introduction In early 2008, HM Queen Elizabeth opened British Airways' (BA) new terminal building, Heathrow Terminal 5 (T5), with glowing words. For at least twelve months before that T5 had become part of the mythology of the UK construction industry as a symbol of how the industry had turned itself around. The elements of this miraculous improvement were the introduction of innovative building and contracting practices that resulted in a record low accident rate measured in terms of lost time… CONTINUE READING
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