Staffing decisions for heterogeneous workers with turnover

  title={Staffing decisions for heterogeneous workers with turnover},
  author={Hyun-Soo Ahn and Rhonda Righter and J. George Shanthikumar},
  journal={Math. Meth. of OR},
In this paper we consider a firm that employs heterogeneous workers to meet demand for its product or service. Workers differ in their skills, speed, and/or quality, and they randomly leave, or turn over. Each period the firm must decide how many workers of each type to hire or fire in order to meet randomly changing demand forecasts at minimal expense. When the number of workers of each type can by continuously varied, the operational cost is jointly convex in the number of workers of each… CONTINUE READING

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