Corpus ID: 36944767

Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit

@inproceedings{Buhl2007SpezifizierungDK,
  title={Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit},
  author={Hans Ulrich Buhl and Dennis Kundisch and A. Renz and Nicola Schackmann},
  booktitle={Wirtschaftsinformatik},
  year={2007}
}
1 Einleitung 

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Der Einsatz des Kano - Modells zur Ermittlung von Indi - katoren der Kundenzufriedenheit
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