• Corpus ID: 36944767

Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit

  title={Spezifizierung des Kano-Modells zur Messung von Kundenzufriedenheit},
  author={Hans Ulrich Buhl and Dennis Kundisch and Annette Renz and Nicola Schackmann},
1 Einleitung 

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