Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

Abstract

Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design–related strategies for accomplishing this goal: specialization to capture the benefits of repetition and variety (i.e., working on different tasks) to keep workers motivated and provide them… (More)
DOI: 10.1287/mnsc.1110.1482

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