Software Maintenance expert system ( SM xpert ) Measuring the use of the knowledge base

@inproceedings{AprilSoftwareME,
  title={Software Maintenance expert system ( SM xpert ) Measuring the use of the knowledge base},
  author={Alain April and Jean-Marc Desharnais}
}
Maintaining and supporting the software of an organization is not an easy task, and software maintainers do not currently have access to tools to evaluate strategies for improving the specific activities of software maintenance. This article presents a knowledge-based system which helps in locating best practices in a software maintenance capability maturity model (S3 m). It presents an XML-based usage of the knowledge base to measure the concepts most often employed by software maintainers… CONTINUE READING