Soft systems, hard lessons.

@article{Kirwan2000SoftSH,
  title={Soft systems, hard lessons.},
  author={Barry Kirwan},
  journal={Applied ergonomics},
  year={2000},
  volume={31 6},
  pages={663-78}
}
This paper is concerned with practical experiences of achieving human factors and safety interventions in the nuclear power and process control industries. It rests upon the premise that, although human factors (HF) and safety may be technological in approach, they nevertheless must operate in a socio-technical environment, within companies with corporate structures and cultures, interacting with regulatory authorities. A crucial ingredient to the successful implementation and integration of… CONTINUE READING

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