Social media analytics: a survey of techniques, tools and platforms

@article{Batrinca2014SocialMA,
  title={Social media analytics: a survey of techniques, tools and platforms},
  author={Bogdan Batrinca and Philip C. Treleaven},
  journal={AI \& SOCIETY},
  year={2014},
  volume={30},
  pages={89-116}
}
This paper is written for (social science) researchers seeking to analyze the wealth of social media now available. It presents a comprehensive review of software tools for social networking media, wikis, really simple syndication feeds, blogs, newsgroups, chat and news feeds. For completeness, it also includes introductions to social media scraping, storage, data cleaning and sentiment analysis. Although principally a review, the paper also provides a methodology and a critique of social media… 

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