Social capital approach on Enterprise 2.0: a multiple case study

  title={Social capital approach on Enterprise 2.0: a multiple case study},
  author={Hannu Makkonen and Kustaa Virtanen},
  journal={Technology Analysis \& Strategic Management},
  pages={1212 - 1225}
The goal of Enterprise 2.0 is to create a collaborative work environment and facilitate knowledge sharing. However, organisations report both increases and decreases in productivity associated with Enterprise 2.0. The focal qualitative case study adopts the social capital approach as a theoretical lens to provide a holistic account of Enterprise 2.0. The study reveals the multilevel and multifaceted nature of Enterprise 2.0 and shows how it associates with individual employees’ behaviours… Expand
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