Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

@article{Reuter2018SocialMI,
  title={Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research},
  author={Christian Reuter and Amanda Lee Hughes and Marc-Andr{\'e} Kaufhold},
  journal={International Journal of Human–Computer Interaction},
  year={2018},
  volume={34},
  pages={280 - 294}
}
ABSTRACTSince the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media before, during, or after these events. [] Key Result Finally, we summarize the achievements from a human–computer interaction perspective and outline trends and challenges for future research.
Editorial of the Special Issue on Social Media in Crisis Management
TLDR
This special issue was initiated based on the track “Social Media Studies” at previous ISCRAM (Information Systems for Crisis Response and Management) conferences, however it aimed to also invite scholars from other venues to contribute.
Social media in conflicts and crises
TLDR
This special issue sets out to give an overview of current research on the use of social media in conflicts and crises and includes a variety of papers of conceptual, theoretical and empirical nature on specific topics range from cyber deception over information trustworthiness to mining and near-real-time processing of socialMedia data.
Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues
TLDR
The finding shows that stakeholder interaction is an understudied field, while information reliability and processing for decision-making purposes, the wider application of social media sites, privacy issues, and how social media interaction can improve community resilience or build stakeholders relationships remain suitable topics for future research.
Mitigating information overload in social media during conflicts and crises: design and evaluation of a cross-platform alerting system
TLDR
This paper proposes the semi-automatic creation of alerts including keyword, relevance and information quality filters based on cross-platform social media data based on semi-structured interviews with emergency services, highlighting the need for usable configurability and white-box algorithm representation.
Social Media Use in Emergencies of Citizens in the United Kingdom
TLDR
The study shows that around a third of European citizens have used social media during an emergency and that such use is more widespread among younger people, and that the main reasons for not using social media in an emergency include technological concerns and the trustworthiness of social media content is doubtful.
Tracking the evolution of crisis processes and mental health on social media during the COVID-19 pandemic
TLDR
This study aims at examining the stages of crisis response and recovery as a sociological problem by operationalizing a well-known model of crisis stages in terms of a psycho-linguistic analysis in Argentina.
How Advanced Technological Approaches Are Reshaping Sustainable Social Media Crisis Management and Communication: A Systematic Review
The end goal of technological advancement used in crisis response and recovery is to prevent, reduce or mitigate the impact of a crisis, thereby enhancing sustainable recovery. Advanced technological
SOCIAL : DESIGN AND EVALUATION OF A MOBILE CRISIS APP FOR BIDIRECTIONAL COMMUNICATION BETWEEN EMERGENCY SERVICES AND CITIZENS Research paper
TLDR
This paper analyzes authorities’ and citizens’ information demands and features of crisis apps, and presents the concept, implementation and evaluation of a crisis app for incident reporting and bidirectional communication between authorities and citizens.
...
...

References

SHOWING 1-10 OF 167 REFERENCES
Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics
Social media has been established in many larger emergencies and crises. This process has not started just a few years ago, but already 15 years ago in 2001 after the terrorist attacks of 9/11. In
Design and implementation of a data analytics infrastructure in support of crisis informatics research: NIER track
TLDR
The current state of a crisis informatics data analytics infrastructure that is developing and the role that software engineering research plays in these increasingly common, highly-interdisciplinary research efforts are reported on.
Crisis informatics—New data for extraordinary times
TLDR
This work studies and develops computational support for collection and sociobehavioral analysis of online participation to address challenges in disaster warning, response, and recovery.
Estimating Citizen Alertness in Crises Using Social Media Monitoring and Analysis
TLDR
Monitoring social media during crises may be a useful capability from a crisis management perspective, both for detecting new or emergent crises, as well as for getting a better situation awareness of how people react to a particular crisis.
Social media in crisis management - The iSAR+ project survey
TLDR
The results of survey aiming at identification of preliminary end-user requirements in the close interworking with end-users across Europe are presented.
Lessons Learned from the Use of Social Media in Combating a Crisis: a Case Study of 2011 Thailand Flooding Disaster
TLDR
The paper adopts a social media-based crisis management framework and the structuration theory in investigating and analyzing social media and suggests that social media should be utilized to meet different information needs in order to achieve the success of managing a future crisis project.
Big Data in a Crisis? Creating Social Media Datasets for Crisis Management Research
TLDR
This article presents the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research and aims to support the gathering process and how actors without sophisticated technical skills can be supported.
Introduction: Social media and collaborative systems for crisis management
TLDR
A set of empirical studies of the design and use of technological advances to support collaboration in crisis management and response with implications for the design of future systems for crisis management are gathered and summarized.
Crisis Informatics and Collaboration: A Brief Introduction
TLDR
The challenges of crisis management grow more complex from the increase in vulnerability to hazards of all types, the opportunities to collaborate using a rapidly growing set of ICTs and collaborative technologies urge us to find new ways of understanding, conceptualizing and evaluating possible use cases for these collaborative technologies in emergency management and response.
Social media in crisis events: Open networks and collaboration supporting disaster response and recovery
Large-scale crises challenge the ability of public safety and security organisations to respond efficient and effectively. Meanwhile, citizens' adoption of mobile technology and rich social media
...
...