Sociability and usability in online communities: Determining and measuring success

@article{Preece2001SociabilityAU,
  title={Sociability and usability in online communities: Determining and measuring success},
  author={Jennifer Preece},
  journal={Behaviour \& Information Technology},
  year={2001},
  volume={20},
  pages={347 - 356}
}
  • J. Preece
  • Published 1 January 2001
  • Computer Science
  • Behaviour & Information Technology
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several… 
Factors determining the flow of information among the online community users
TLDR
The findings indicate that ease of use, behaviour and interaction is been given an equal level of importance by both the groups, while satisfaction is given the least consideration.
Usability and Sociability in Online Communities: A Comparative Study of Knowledge Seeking and Contribution
TLDR
The findings indicate that individuals do, indeed, differ in their emphasis on the identified dimensions when they engage in the two activities, and these differences have implications for future research and practice.
Designing and evaluating online communities: research speaks to emerging practice
TLDR
It is pointed out that standard evaluation techniques are inadequate for evaluating online communities because they do not address sociability and two approaches from research are proposed that attempt to draw directly on what community users want.
AN INVESTIGATION OF SOCIABILITY MEASUREMENTS IN PROXIMATE ONLINE COMMUNITIES
TLDR
An investigation into measurements of the sociability of proximate online communities shows how well it supports social interaction rather than in terms of its usability, which tends to focus on task issues and user satisfaction.
Understanding factors affecting perceived sociability of social software
Encouraging participation in virtual communities through usability and sociability development: an empirical investigation
TLDR
Among the usability-and sociability-related factors, information service quality is the most critical factor that encourages members to continuously participate in virtual communities, while interaction support quality, incentive policy, and event organization also have positive effects on members' continuous participation intention via perceived enjoyment and sense of belonging.
The path to success: a study of user behaviour and success criteria in online communities
TLDR
There is no one-fits-all approach to community success: Different success criteria depend on different user behaviour, and a set of user behaviour features are put together to demonstrate this.
Understanding Online Sociability: Investigations on Sociability Determinants and Cultural Differences in Sociability Perception
  • Q. GaoP. Rau
  • Business
    Social Media Tools and Platforms in Learning Environments
  • 2011
TLDR
In this chapter, an integrated and user-centered approach to understand sociability of social media is presented and a framework of sociability is developed with five major components: purpose and benefit, people, social climate, mediated communication, and technological system.
Dimensions of online community attributes
Purpose – The purpose of this paper is to develop online community attributes based on Preece's sociability and usability framework to assess how online community attributes hosted by retailers or
The Psychology of Online Sociability
In this chapter, I will review current approaches to online sociability and present and exemplify a psychological theory, the Social Reality theory, of online sociability. By analyzing sociability in
...
...

References

SHOWING 1-10 OF 46 REFERENCES
Work, Friendship, and Media Use for Information Exchange in a Networked Organization
TLDR
The closeness of work ties and of friendship ties were each independently associated with more interaction: A greater frequency of communication, the exchange of more kinds of information, and the use of more media.
Discourse diagrams: interface design for very large-scale conversations
  • Warren Sack
  • Computer Science
    Proceedings of the 33rd Annual Hawaii International Conference on System Sciences
  • 2000
TLDR
The design criteria necessary for transforming social scientific representations into interface devices is discussed and the description of the Conversation Map system, an implemented system for browsing VLSCs is illustrated.
The Economies of Online Cooperation: Gifts and Public Goods in Cyberspace
Even a casual trip through cyberspace will turn up evidence of hostility, selfishness, and simple nonsense. Yet the wonder of the Internet is not that there is so much noise, but that there is any
Lurker demographics: counting the silent
TLDR
This paper presents a demographic study of lurking in email-based discussion lists (DLs) with an emphasis on health and software-support DLs, finding that health-supportDLs have on average significantly fewer lurkers than software- support DLs.
Global Networks : Computers and International Communication
TLDR
Global Networks takes up the host of issues raised by the new networking technology that now links individuals, groups, and organizations in different countries and on different continents and provides an understanding of the issues, opportunities, and pitfalls of this new social connectivity.
Visualization components for persistent conversations
TLDR
Based on the data generated by the Netscan data-mining project, a set of tools for illustrating the structure of discussion threads like those found in Usenet newsgroups and the patterns of participation within the discussions are developed.
Chat circles
TLDR
Chat Circles is presented, an abstract graphical interface for synchronous conversa-tion that makes presence and activity made manifest by changes in color and form, proximity-based filtering intuitively breaks large groups intoconversational clusters, and the archives of a conversation are made visible through an integrated history interface.
Designing the user interface strategies for effective human-computer interaction
TLDR
The Sixth Edition of Designing the User Interface provides a comprehensive, authoritative, and up-to-date introduction to the dynamic field of human-computer interaction (HCI) and user experience (UX) design.
An electronic group is virtually a social network.
TLDR
This paper is dedicated to Philip J. Stone III, who first put me online in 1965, and to the stimulating ongoing comments of other members of the research group studying computer supported social networks.
...
...