Sociability and usability in online communities: Determining and measuring success

  title={Sociability and usability in online communities: Determining and measuring success},
  author={Jennifer Preece},
  journal={Behaviour \& Information Technology},
  pages={347 - 356}
  • J. Preece
  • Published 1 January 2001
  • Computer Science
  • Behaviour & Information Technology
Little attention has focused so far on evaluating the success of online communities. This paper begins to identify some key determinants of sociability and usability that help to determine their success. Determinants of sociability include obvious measures such as the number of participants in a community, the number of messages per unit of time, members' satisfaction, and some less obvious measures such as amount of reciprocity, the number of on-topic messages, trustworthiness and several… 
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