Smart leaders. Quality management addresses the system first.

@article{Ludwig2014SmartLQ,
  title={Smart leaders. Quality management addresses the system first.},
  author={Gary Ludwig},
  journal={JEMS : a journal of emergency medical services},
  year={2014},
  volume={39 12},
  pages={20}
}
  • Gary Ludwig
  • Published 2014 in JEMS : a journal of emergency medical services