Skip and scan: cleaning up telephone interface

  title={Skip and scan: cleaning up telephone interface},
  author={Paul Resnick and Robert A. Virzi},
The current generation of telephone interfaces is frustrating to use, in part because callers have to wait through the recitation of long prompts in order to find the options that interest them. In a visual medium, users would shift their gaze in order to skip uninteresting prompts and scan through large pieces of text. We present skip and scan, a new telephone interface style in which callers issue explicit commands to accomplish these same skipping and scanning activities. In a laboratory… CONTINUE READING
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