Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies

@article{Ki2014SituationalCC,
  title={Situational crisis communication and interactivity: Usage and effectiveness of Facebook for crisis management by Fortune 500 companies},
  author={Eyun-Jung Ki and Elmie Nekmat},
  journal={Computers in Human Behavior},
  year={2014},
  volume={35},
  pages={140-147}
}

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