Situatedness in users’ evaluation of information and information services

@inproceedings{Miwa2003SituatednessIU,
  title={Situatedness in users’ evaluation of information and information services},
  author={Makiko Miwa},
  year={2003}
}
Evaluation criteria for the AskERIC question and answer service were developed based on the content analysis of 62 telephone interviews of users conducted in 1999–2000. These criteria, developed using Taylor's value-added model as the preliminary framework, include easiness, noise reduction, quality of information, flexibility, time savings, cost savings, quantity of information, digital reference service features and user situations. Strengths and weaknesses of the service were identified… CONTINUE READING