Simultaneous perturbation methods for adaptive labor staffing in service systems

@article{PrashanthL2015SimultaneousPM,
  title={Simultaneous perturbation methods for adaptive labor staffing in service systems},
  author={A. PrashanthL. and H. L. Prasad and Nirmit Desai and Shalabh Bhatnagar and Gargi Dasgupta},
  journal={Simulation},
  year={2015},
  volume={91},
  pages={432-455}
}
Service systems are labor intensive due to the large variation in the tasks required to address service requests from multiple customers. Aligning the staffing levels to the forecasted workloads adaptively in such systems is nontrivial because of a large number of parameters and operational variations leading to a huge search space. A challenging problem… CONTINUE READING