Silver Surfers, E-government and the Digital Divide: An Exploratory Study of UK Local Authority Websites and Older Citizens

Abstract

Governments around the globe are striving to provide e-government, online products and services to all the citizens of their respective countries. This has meant that there is a shift in the conventional mode of public service delivery from a face-to-face and telephone mode to electronic means. However, not all the citizens are making use of these changes… (More)
DOI: 10.1093/iwc/iws020

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