Shared service strategies in local government – a multiple case study exploration

@inproceedings{Niehaves2010SharedSS,
  title={Shared service strategies in local government – a multiple case study exploration},
  author={Bj{\"o}rn Niehaves and Andreas Krause},
  year={2010}
}
Purpose – The paper seeks to investigate into the shared services phenomenon in the context of government reforms. It especially aims to address the emergence and shaping of shared services. The paper seeks to develop the notion of shared service centres (SSCs) and shared service networks (SSNs).Design/methodology/approach – An interview‐ and document analysis‐based multiple case study was conducted in Germany. The qualitative analysis covered two shared service projects on the local government… CONTINUE READING

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