Shared collaboration surfaces to support adequate team decision processes in an integrated operations setting

Abstract

This paper documents the outcome of a literature review as well as empirical findings related to how a shared collaboration surface may facilitate adequate team decision making in an Integrated Operations (IO) setting. In the review, we take a look at what decision support is, based on the two disciplines decision systems and decision sciences. There exist different needs for different organizations with regard to decision support. The paper will focus on IO settings, and in which situations such decision support would be useful in IO. decision-making, and some features that may challenge decision-making in an IO setting. One important feature for improved decision-making is the increased availability of real time data that make it possible for personnel at different locations to cooperate based on a shared and up-to-date description of the operational situation. Another important enabler of improved decision-making in IO is a shared collaboration surface. A shared collaboration surface can visualize a common and coherent representation of goals and activities and what the participants understand to be the agreed decision. Further, using such a collaboration surface, the participants can give their confirmation of the understanding of the decision, and it can be saved for future reference. This increases understanding and commitment within the team, and significantly reduces the risk of later, possibly wrong or vague, interpretations. However, there are also challenges that are more visible in distributed teams than in teams interacting face-to-face. Ringstad & Andersen (2007) mention some potential obstacles and challenges that can influence decision processes and that can be faced by a company that is implementing IO. One such challenge is that the lines of command may be blurred in group-based and distributed decision making. Also, operation personnel and expert personnel who have to make sense of real time data streams might experience information overload. It might also be a risk that the understanding of installation specific factors of relevance to a decision might be lowered when decision makers work from locations not on the drilling and production facilities. In addition, increased complexity and interactivity can make it difficult for decision

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Cite this paper

@inproceedings{Kaarstad2011SharedCS, title={Shared collaboration surfaces to support adequate team decision processes in an integrated operations setting}, author={M . Kaarstad and Grete Rindahl}, year={2011} }