Seven practices of successful organizations. Part 2: Invest in training, reduce status differences, don't keep secrets.

Abstract

The economic benefits to those firms that really put their people first can be enormous--particularly in industries that are as dependent on people as health care. Extensive research shows that seven specific practices are related to such enhanced organizational performance. In part 1 of this article (in the January/February 1999 issue of this journal), I… (More)

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