Serviceflow beyond workflow? IT support for managing inter-organizational service processes

Abstract

The designing of IT support for the management of inter-organizational service processes inherits the full complexity of aspects dealt with in approaches altering, automating, and supporting these processes in general – and it needs to go beyond. As customer concerns, especially in long-lasting processes, may change over time, support has to provide… (More)
DOI: 10.1016/j.is.2003.08.002

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