Serviceflow beyond workflow? IT support for managing inter-organizational service processes


The designing of IT support for the management of inter-organizational service processes inherits the full complexity of aspects dealt with in approaches altering, automating, and supporting these processes in general – and it needs to go beyond. As customer concerns, especially in long-lasting processes, may change over time, support has to provide… (More)
DOI: 10.1016/

8 Figures and Tables


  • Presentations referencing similar topics