Service quality from the other side: Information systems management at Duquesne Light

@article{Bharati2005ServiceQF,
  title={Service quality from the other side: Information systems management at Duquesne Light},
  author={Pratyush Bharati and Daniel Berg},
  journal={Int J. Information Management},
  year={2005},
  volume={25},
  pages={367-380}
}
Service organizations are continuously endeavoring to improve their quality of service as it is of paramount importance to them. Despite the importance of understanding the relationship of service quality and information systems, this research has not been pursued extensively. This study has addressed this gap… CONTINUE READING