Service networks: a framework to match customer needs, service offer, and operational activities.

@inproceedings{Kandampully2006ServiceNA,
  title={Service networks: a framework to match customer needs, service offer, and operational activities.},
  author={Jay Kandampully and Pornpisanu Promsivapallop},
  year={2006}
}
ABSTRACT In the evolving and competitive global marketplace, hospitality firms have to seek new business models to enable them to customize their offer and to fulfil the specific needs of customers. Such needs are varied and complex, and it is often beyond the capacity of a single firm to fulfil them all. It has therefore become imperative that hospitality firms seek partnering firms to assist them in fulfilling the requirements of their customers. Through service-network partnerships with… CONTINUE READING