Service Support Levels: An Organizational Approach to End-User Computing

@article{Leitheiser1986ServiceSL,
  title={Service Support Levels: An Organizational Approach to End-User Computing},
  author={Robert L. Leitheiser and James C. Wetherbe},
  journal={MIS Quarterly},
  year={1986},
  volume={10},
  pages={337-349}
}

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