Service Reliability and Hidden Waiting Time : Insights from AVL Data

@inproceedings{Furth2007ServiceRA,
  title={Service Reliability and Hidden Waiting Time : Insights from AVL Data},
  author={Peter G. Furth},
  year={2007}
}
Traditional transit service quality measures separate waiting time from service reliability, thereby underestimating the real cost of waiting and failing to evaluate the impact of unreliability on passengers. Analyzing passenger behavior, we show that for short headway service, the cost of waiting involves not only the mean time spent waiting on the platform, but also “potential waiting time,” the additional time that passengers have to budget for waiting. Budgeted waiting time is based on an… CONTINUE READING

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