Service Quality of Information Systems

@article{Yoruk2006ServiceQO,
  title={Service Quality of Information Systems},
  author={S. S. Yoruk and Secil Ercan},
  journal={2006 International Conference on Service Systems and Service Management},
  year={2006},
  volume={2},
  pages={1287-1291}
}
Information system development is an expensive process, and usually fall behind the expectations of user and implementation is achieved much later than expected if ever. The designers of information systems and programmers often begin designing and programming the system too early, before they actually understand the users' or stakeholders' requirements… CONTINUE READING