Service Quality: A Measure of Information System Effectiveness

@article{Pitt1995ServiceQA,
  title={Service Quality: A Measure of Information System Effectiveness},
  author={Leyland F. Pitt and Richard T. Watson and C. Bruce Kavan},
  journal={MIS Quarterly},
  year={1995},
  volume={19},
  pages={173-187}
}
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