Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)

@inproceedings{Sherman2006ServicePM,
  title={Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)},
  author={H. David Sherman and Joe Zhu},
  year={2006}
}
Management of Service Organization Productivity.- Data Envelopment Analysis Explained.- DEA Concepts for Managers.- Solving DEA Using DEAFrontier Software.- DEA Model - Extensions.- Managing Bank Productivity.- Quality-Adjusted DEA (Q-DEA).- Applying DEA to Health Care Organizations.- Government Productivity Management.- Multidimensional Quality-of-Life Measure.- Hedge Fund Performance Evaluation. 

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