Service-Oriented IT Management: Benefit, Cost and Success Factors

  title={Service-Oriented IT Management: Benefit, Cost and Success Factors},
  author={Axel Hochstein and Gerrit Tamm and Walter Brenner},
Due to an enhanced customer focus in the planning, development and delivery of IT services, service-oriented IT management has become increasingly important. This paper investigates to what effect service-oriented IT management has already been put into place in European companies. Benefit and cost categories of integrating service-oriented principles into IT management processes are analyzed. Additionally success factors for implementing serviceoriented IT management are investigated. For this… CONTINUE READING
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