• Corpus ID: 2865981

Service Management and IT Governance : Review , Comparative Analysis and their Impact on Utility Computing

@inproceedings{SallServiceMA,
  title={Service Management and IT Governance : Review , Comparative Analysis and their Impact on Utility Computing},
  author={Mathias Sall{\'e}}
}
Over the years, IT has become the backbone of businesses to the point where it would be impossible for many to function (let alone succeed) without it. As a result of its increasing role in the enterprise, the IT function is changing, morphing from a technology provider into a strategic partner. Concurrent to these changes, the IT infrastructure is moving towards a centralized, highly adaptive utility model. In this paper, we review the different open and industrial frameworks that support IT… 
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