Service Development in Outsourced Public Service Networks : A Study in the Public Transport Sector

@inproceedings{Gottfridsson2012ServiceDI,
  title={Service Development in Outsourced Public Service Networks : A Study in the Public Transport Sector},
  author={Patrik Gottfridsson and Patrik. Gottfridsson},
  year={2012}
}
  • Patrik Gottfridsson, Patrik. Gottfridsson
  • Published 2012
When public-sector services are outsourced to private commercial operators, the issue of new-service development can become problematical because the political/social objectives of the controlling authority are often different from the commercial imperatives of the private operator. These (often conflicting) imperatives can cause difficulties in new-service… CONTINUE READING