Service CAD system to integrate product and human activity for total value

@inproceedings{Hara2009ServiceCS,
  title={Service CAD system to integrate product and human activity for total value},
  author={Tatsunori Hara and Tamio Arai and Yoshiki Shimomura and Tomohiko Sakao},
  year={2009}
}
Good combination of product and service is a key issue to balance economic growth with environmental concerns. This paper aims at demonstrating a design method to integrate products and service activities for total value. Our design method differs from Traditional Engineering and Concurrent Engineering in that products and service activities are designed in parallel according to customer value. To establish such design method, the service blueprinting method from marketing field, which… CONTINUE READING

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