Sensei: Spoken language assessment for call center agents

Abstract

In this paper, we present a system, called Sensei, for assessment of spoken English skills of call center agents. Sensei evaluates multiple parameters of spoken English skills, i.e., articulation of sounds, correctness of lexical stress in words and spoken grammar proficiency. Sensei provides an assessment test to be taken by a call center agent (or… (More)
DOI: 10.1109/ASRU.2007.4430199

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