Self-audits. First step in TQM.

  title={Self-audits. First step in TQM.},
  author={V S Davis},
  journal={HRMagazine : on human resource management},
  volume={37 9},
  • V S Davis
  • Published 1992 in HRMagazine : on human resource management
In the fall of 1987, West Paces Medical Center (WPMC), a 294-bed hospital in Atlanta, made a commitment to a new way of management, one that would make it a learning organization. The commitment would not be just to a higher quality of service, but would be a change in the way of doing business. The three components included in the hospital's quality improvement process were customer mindedness, process mindedness and statistical mindedness. West Paces employees concentrated on understanding… CONTINUE READING