Self-Confirming Attribution Errors in the Dynamics of Process Improvement

@inproceedings{Repenning2000SelfConfirmingAE,
  title={Self-Confirming Attribution Errors in the Dynamics of Process Improvement},
  author={Nelson P. Repenning and John D. Sterman},
  year={2000}
}
Theorists have long distinguished between two types of organizational change: change focused on improving internal efficiency and change focused on improving fit with the external environment. While many models of change build on this distinction, until recently most scholars have focused on radical, externally-focused change and less effort has been dedicated to understanding its more incremental, internally-focused counterpart. To better understand the factors that both support and inhibit… CONTINUE READING

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