Selecting hotel staff : why best practice doesn't always work

@inproceedings{Lockyer2004SelectingHS,
  title={Selecting hotel staff : why best practice doesn't always work},
  author={Cliff Lockyer and Dora Scholarios},
  year={2004}
}
This paper considers the nature of “best practice” recruitment and selection in the hotel sector. Data from a sample of Scottish hotels indicate a reliance on informal methods, particularly in smaller hotels. In larger and chain hotels, structured procedures, including references, application forms and panel interviews, are evident, but, here too, these methods seem inadequate for dealing with recruitment and quality problems, especially in meeting temporary staffing needs. Case study evidence… CONTINUE READING

Tables from this paper.

Citations

Publications citing this paper.
SHOWING 1-10 OF 26 CITATIONS

Women in Hotel Management and Leadership: Diamond or Glass?

VIEW 5 EXCERPTS
CITES BACKGROUND
HIGHLY INFLUENCED