Second-Generation Knowledge Management

@inproceedings{McElroy2002SecondGenerationKM,
  title={Second-Generation Knowledge Management},
  author={Mark W. McElroy},
  year={2002}
}
At a conference on knowledge management (KM) not too long ago, attendees could be heard grumbling about what they felt was the event's myopic obsession with technology. “Document management and imaging-that's all I've seen and heard about here,” one man complained. He then amplified his discontent and shared his broader disappointment with knowledge management as a whole: “an idea that amounts to little more than yesterday's information technologies trotted out in today's more fashionable… CONTINUE READING

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