Searching for software learning resources using application context

@inproceedings{Ekstrand2011SearchingFS,
  title={Searching for software learning resources using application context},
  author={Michael D. Ekstrand and Wei Li and Tovi Grossman and Justin Matejka and George W. Fitzmaurice},
  booktitle={UIST},
  year={2011}
}
Users of complex software applications frequently need to consult documentation, tutorials, and support resources to learn how to use the software and further their understand-ing of its capabilities. Existing online help systems provide limited context awareness through "what's this?" and simi-lar techniques. We examine the possibility of making more use of the user's current context in a particular application to provide useful help resources. We provide an analysis and taxonomy of various… CONTINUE READING

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