Saving face? When emotion displays during public apologies mitigate damage to organizational performance

@article{Brinke2015SavingFW,
  title={Saving face? When emotion displays during public apologies mitigate damage to organizational performance},
  author={Leanne ten Brinke and Gabrielle S. Adams},
  journal={Organizational Behavior and Human Decision Processes},
  year={2015},
  volume={130},
  pages={1-12}
}
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