Saving face? When emotion displays during public apologies mitigate damage to organizational performance
@article{Brinke2015SavingFW, title={Saving face? When emotion displays during public apologies mitigate damage to organizational performance}, author={Leanne ten Brinke and Gabrielle S. Adams}, journal={Organizational Behavior and Human Decision Processes}, year={2015}, volume={130}, pages={1-12} }
59 Citations
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
- Business, PsychologyJournal of Business Research
- 2021
The power of empathy: the dual impacts of an emotional voice in organizational crisis communication
- Business
- 2020
ABSTRACT This study examines how sadness, expressed through the voice of a CEO of an organization in crisis, affects the public's perceptions in times of crisis. A first experiment shows that a sad…
Apologies as signals for change? Implicit theories of personality and reactions to apologies during the #MeToo movement
- PsychologyPloS one
- 2019
It is suggested that people who hold more of an incremental theory of personality might interpret an apology as a meaningful signal that a person is ready and willing to change their ways and work toward self-improvement.
The Value of Apology: How do Corporate Apologies Moderate the Stock Market Reaction to Non-Financial Corporate Crises?
- BusinessJournal of Business Ethics
- 2018
In a crisis, managers are confronted with a dilemma between their ethical responsibility to respond to victims and their fiduciary responsibility to protect shareholder value. In this study, we use a…
The Value of Apology: How do Corporate Apologies Moderate the Stock Market Reaction to Non-Financial Corporate Crises?
- BusinessJournal of Business Ethics
- 2018
In a crisis, managers are confronted with a dilemma between their ethical responsibility to respond to victims and their fiduciary responsibility to protect shareholder value. In this study, we use a…
Micro-Expressions of Fear During the 2016 Presidential Campaign Trail: Their Influence on Trait Perceptions of Donald Trump
- PsychologyFrontiers in Psychology
- 2021
Two studies experimentally tested the influence of Trump’s micro-expressions of fear during his Republican National Convention nomination acceptance speech on how viewers evaluated his key leadership traits of competence and trustworthiness.
Power as an Emotional Liability: Implications for Perceived Authenticity and Trust After a Transgression
- Psychology, BusinessJournal of experimental psychology. General
- 2017
This work investigates how the perceived authenticity of such emotional displays and resulting levels of trust are shaped by the transgressor’s power, finding that besides the wealth of benefits power can afford, it also comes with a notable downside.
Power as an emotional liability: Implications for perceived authenticity and trust after a transgression
- Philosophy
- 2017
People may express a variety of emotions after committing a transgression. Through 6 empirical studies and a meta-analysis, we investigate how the perceived authenticity of such emotional displays…
Micro-Expressions of Fear and Loathing on the 2016 Presidential Campaign Trail: How Brief Expressions of Fear Influence Trait Perceptions of Donald Trump
- Psychology
- 2017
The 2016 presidential election was exceptional for many reasons; most notable was the extreme division between supporters of Donald Trump and Hillary Clinton, especially over the unsuitability of…
“Just Say You’re Sorry”: Avoidance and Revenge Behavior in Response to Organizations Apologizing for Fraud
- PsychologyJournal of Business Ethics
- 2021
Using two experiments, I examine how apologizing for fraud influences investor's avoidance (selling shares) and revenge (litigation) behavior. Investors in experiment one report how many shares they…
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