Satisfaction with E-Government Portals: Perspective of Senior Citizens

@inproceedings{Yap2017SatisfactionWE,
  title={Satisfaction with E-Government Portals: Perspective of Senior Citizens},
  author={Ching Seng Yap and Rizal Ahmad and Cordelia Mason and Farhana Tahmida Newaz},
  booktitle={KMIS},
  year={2017}
}
This study aims to investigate the level of user satisfaction with the services provided by e-government portals and to examine the effect of perceived value and social influence on senior citizens’ satisfaction and their continuous use intentions. Through a questionnaire survey, primary data are collected from 123 senior citizens who use e-government portals. The findings show that senior citizens are moderately satisfied with the services provided by e-government portals and positive on their… CONTINUE READING

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