Satisfaction vs experienced utility: current issues and opportunities

  title={Satisfaction vs experienced utility: current issues and opportunities},
  author={Maksim Godovykh and Asli D. A. Tasci},
  journal={Current Issues in Tourism},
  pages={2273 - 2282}
ABSTRACT Satisfaction is one of the most studied constructs in many fields, including tourism. As an important marketing metric, satisfaction is typically measured with self-reported retrospective evaluations of travel experience. However, the memory-based approaches have numerous limitations related to social desirability, availability heuristics, previous knowledge, mood at the time of answering questions and do not reflect the moment-by-moment nature of visitor experience. The shortcomings… Expand
The well-being impacts of tourism: Long-term and short-term effects of tourism development on residents’ happiness
Well-being is considered one of the highest values in human life. Although previous studies have discussed the tourists’ well-being outcomes, the impact of tourism on residents’ happiness hasExpand
Under-tourism regions and destinations: what are their opportunities to succeed?
PurposeThe paper aims to identify the success factors that guide the sustainable development of rural tourism destinations in Cyprus.Design/methodology/approachFor the purpose of this study, twoExpand
Empowering Destinations After-COVID. Boosting Confidence through the SDGs Application and the ‘Glocal’ Development
A suitable (feasible) way to empower destinations after the crisis caused by COVID-19 is shared to strengthen destinations and take inspiration and action from the application of the SDGs. Expand


Remembered experiences and revisit intentions: A longitudinal study of safari park visitors
Tourism is an experience-intensive sector in which customers seek and pay for experiences above everything else. Remembering past tourism experiences is also crucial for an understanding of theExpand
Tourist satisfaction and dissatisfaction.
Abstract Satisfaction surveys usually include evaluations of different destination attributes on an ordinal scale. On such a scale, the mid-point of which is indifference, the tourist can expressExpand
The experience sampling method: examining its use and potential in tourist experience research
Though a valid and widely used approach in leisure, recreation, and psychology, the experience sampling method (ESM) is rarely used in tourism studies as a way to collect data on immediate consciousExpand
Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend
The purpose of this study is to empirically test an integrative model linking tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was testedExpand
Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort
Measuring tourist satisfaction plays an important role in marketing tourism products and services. The purpose of this study is to examine the relationship between destination attribute importanceExpand
Visitors' experience, mood and satisfaction in a heritage context: evidence from an interpretation center.
Abstract The study examines how expectations, experiences, and satisfaction are related in the context of cultural tourism and the services provided by cultural organizations. A model is proposedExpand
Psychological nature of leisure and tourism experience
Abstract This paper examines the leisure and tourist experience from three perspectives. While leisure researchers have identified the major ingredients of subjective definitions of leisure, littleExpand
Two factor model of consumer satisfaction: International tourism research
Abstract We applied theories of behavioral economics and conducted a field research on 881 tourists from China visiting Seoul through guided tour programs. We randomly assigned participants to studyExpand
Beyond valence in customer dissatisfaction: A review and new findings on behavioral responses to regret and disappointment in failed services
Abstract Dissatisfied customers may express their dissatisfaction behaviorally. These behavioral responses may impact the firms' profitability. How do we model the impact of emotions on satisfactionExpand
Measuring Emotions in Real Time
This study introduces a new approach for assessing traveler’s emotions in natural settings and discusses the implications of this approach within the context of designing tourism places; inExpand