Satisfaction-Loyalty Framework Service Quality , Trust , Specific Asset Investment , and Expertise : Direct and Indirect Effects in a

@inproceedings{Chiou2006SatisfactionLoyaltyFS,
  title={Satisfaction-Loyalty Framework Service Quality , Trust , Specific Asset Investment , and Expertise : Direct and Indirect Effects in a},
  author={Jyh-Shen Chiou and Cornelia Droge},
  year={2006}
}

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