SLA Business Management Based on Key Performance Indicators

Abstract

It is increasingly important that Service Level Agreements (SLAs) are taken into account when business processes are exposed as services in a Service Oriented Architecture. SLAs define expected service behavior and non-functional properties of the service. The fact that the service provider has to offer certain guarantees concerning SLA properties has an… (More)

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Cite this paper

@inproceedings{AloussiSLABM, title={SLA Business Management Based on Key Performance Indicators}, author={Sarmad Al Aloussi} }