SIX SIGMA BUSINESS SCORECARD APPROACH TO SUPPORT MAINTENANCE PROJECTS IN A COLLABORATIVE CONTEXT

@inproceedings{Requeijo2018SIXSB,
  title={SIX SIGMA BUSINESS SCORECARD APPROACH TO SUPPORT MAINTENANCE PROJECTS IN A COLLABORATIVE CONTEXT},
  author={Jos{\'e} Gomes Requeijo and Antonio Paulo Abreu and Jo{\~a}o M. Ferreira Calado and Adelio Segredo Dias},
  year={2018}
}
According to the traditional perspective the maintenance function is counted as a secondary activity consuming human and financial resources, which is why many companies, use as maintenance strategy for several years, the subcontracting of maintenance services to specialized companies. However, the need to perform maintenance operations on increasingly complex systems requires access to several distinct types of skills that small and medium-sized firms specialized in maintenance services… CONTINUE READING

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