SEM of service quality to predict overall patient satisfaction in medical clinics : a case study

@inproceedings{Johnson2015SEMOS,
  title={SEM of service quality to predict overall patient satisfaction in medical clinics : a case study},
  author={Dana M. Johnson},
  year={2015}
}
This study analyzed patient satisfaction surveys to determine which process attributes affect overall patient satisfaction. The authors conclude that the strongest impact is the care provider’s interaction with the patient. Healthcare providers/practitioners value business analytics as a means to focus and redirect their continuous improvement efforts and… CONTINUE READING