Russian public transport system: the customers' feedback on the service provision

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@article{Mikhaylov2016RussianPT, title={Russian public transport system: the customers' feedback on the service provision}, author={Andrey Sergeevich Mikhaylov and Ivan Sergeevich Gumenuk and Anna Alekseevna Mikhaylova}, journal={Public Transport}, year={2016}, volume={8}, pages={125-141} }