Rumors: what gives them power to disrupt? How to counteract them.

@article{Smith1967RumorsWG,
  title={Rumors: what gives them power to disrupt? How to counteract them.},
  author={Elspeth B. Smith},
  journal={Hospitals},
  year={1967},
  volume={41 20},
  pages={73-5 passim}
}