Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan

@article{Chen2008RoleNA,
  title={Role Negotiation and Interaction: An Exploratory Case Study of the Impact of Management Consultants on ERP System Implementation in SMEs in Taiwan},
  author={Ruey-Shun Chen and Chia-Ming Sun and Marilyn M. Helms and Wen-Jang Kenny Jih},
  journal={IS Management},
  year={2008},
  volume={25},
  pages={159-173}
}
With growing pressures for collaborative information systems (IS) partnerships, Enterprise Resource Planning (ERP) implementation has been an important activity for improving supply chains efficiency in Small and Medium-Sized Enterprises (SMEs). Historically ERP consultants usually take a product-selling approach in SMEs, providing limited management consultancy services. However, a more constructive role for management consultants has become an emerging and challenging issue. This study… CONTINUE READING

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